Terms of Service
This is a summary of a legal document, please read it in full below. The English version is authoritative and prevails in case of any conflict with the Bahasa Indonesia translation.
These Terms of Service (the "Terms") form the agreement between you and Supper Social Pte. Ltd., a company incorporated in Singapore (UEN [Singapore UEN placeholder]), which owns and operates the HOSPOPS platform. HOSPOPS is licensed to PT Supper Social Group (registration [Indonesia registration placeholder]) for operations in Indonesia. In these Terms "HOSPOPS", "we", "us" and "our" refer to Supper Social Pte. Ltd. and, where relevant to services delivered in Indonesia, to PT Supper Social Group acting under licence.
By creating an account, accepting an invitation, or using the platform you confirm that you have read and agree to these Terms and the Privacy Policy.
1. Definitions
- Platform means the HOSPOPS web and mobile application, its features, templates and related tooling.
- Venue means the hospitality business (restaurant, bar, cafe or similar) that subscribes to or is otherwise granted access to the Platform.
- Owner means the individual (or entity) that owns or legally represents the Venue and holds the primary account.
- Authorised User means any person the Venue permits to use the Platform, including general managers, managers, senior staff and other staff members.
- Staff Data means personal data about the Venue's workers, including names, contact numbers, pay rates, contracts, attendance and clock-in records.
- Venue Data means Staff Data together with the Venue's operational and business data entered into the Platform (rosters, closes, revenue, inventory, reviews, tasks and similar).
2. Data roles — controller and processor
The Venue is the data controller of all Venue Data, including all Staff Data. HOSPOPS is the data processor and processes Venue Data only on the Venue's documented instructions, which include using the Platform's features as configured by the Venue.
The Venue warrants that it has the legal basis under applicable law (including Indonesia's Personal Data Protection Law, Law No. 27 of 2022 ("PDP Law"), and Singapore's Personal Data Protection Act ("PDPA") where relevant) and any required consent from staff and other data subjects to enter their personal data into the Platform, and to instruct HOSPOPS to process it as described in these Terms and the Privacy Policy. The Venue is responsible for issuing its own workplace privacy notices to its staff.
3. Nature of the service — decision-support only
The Platform provides operational tooling and calculations, including (without limitation) labour percentages, revenue tracking, roster planning, attendance records and, in future releases, payroll-related calculations.All figures are decision-support only and depend entirely on the data the Venue enters. The Venue is solely responsible for verifying every figure before relying on it and for its own compliance with Indonesian employment, tax, and BPJS obligations, and any equivalent obligations in other jurisdictions where it operates. HOSPOPS does not provide legal, tax, accounting or human-resources advice.
4. Account responsibilities and acceptable use
- Keep credentials confidential and use two-factor authentication where offered. You are responsible for actions taken through your account.
- Provide accurate and up-to-date information about the Venue and Authorised Users.
- Do not use the Platform for any unlawful purpose or in breach of applicable law.
- Do not scrape, crawl, or bulk-download the Platform, its data or its interfaces.
- Do not reverse engineer, decompile, or attempt to extract the source code of the Platform.
- Do not resell, sublicense or provide access to the Platform to third parties, nor share credentials outside the Venue's Authorised Users.
- Do not upload malware, or content that infringes another person's rights.
5. Intellectual property
The Platform, its templates, software, brand, design and documentation are and remain the property of Supper Social Pte. Ltd.. Nothing in these Terms transfers ownership in the Platform to the Venue.
The Venue owns its Venue Data. The Venue grants HOSPOPS a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display and process Venue Data solely to operate and improve the Platform and to provide the service to the Venue. HOSPOPS may also use aggregated, de-identified data derived from Venue Data to analyse, benchmark and improve the Platform; such data will never identify a specific venue or person.
6. Subscriptions, billing and complimentary access
The Platform is sold on a per-venue basis. Fees are stated in the plan the Venue selects and are payable in advance. Payments are processed through Xendit; we do not store card numbers. Taxes are added where applicable.
If payment fails or a Venue's account is materially overdue, HOSPOPS may suspend access after giving reasonable written notice (typically by email and in-app notice). Suspension does not release the Venue from unpaid fees.
Founding and complimentary venues. Some Venues are given access at no fee (for example, founding partners or pilot venues). Those Venues are still bound by these Terms in full, including the data warrants in clause 2 and the acceptable-use rules in clause 4. HOSPOPS may end complimentary access on reasonable notice.
7. Availability and third-party dependencies
We will use reasonable efforts to keep the Platform available, but we do not offer an uptime guarantee at this stage of the product. We may perform scheduled maintenance and will try to give notice for anything material.
The Platform relies on third-party infrastructure (hosting, database, payments, messaging). We are not liable for outages, latency or data loss caused by internet connections, user devices, WhatsApp or other messaging providers, or third-party services outside our reasonable control. Content the Venue shares out of the Platform (for example via a WhatsApp share link) leaves our control at the point of sharing.
8. Termination and data export
Either party may terminate the agreement on reasonable notice. HOSPOPS may also terminate immediately for material breach that is not remedied within a reasonable cure period, or for conduct that puts the Platform or its users at risk.
On termination the Venue can export its data for 30 days from the effective date of termination. After that period Venue Data will be deleted or de-identified in accordance with the retention schedule set out in the Privacy Policy, subject to any legal obligation to retain specific records.
9. Limitation of liability
To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, punitive, or exemplary damages, or for loss of profit, revenue, goodwill or data, even if advised of the possibility of such damages.
HOSPOPS' total aggregate liability arising out of or in connection with the Platform, whether in contract, tort (including negligence) or otherwise, is capped at the fees paid by the Venue to HOSPOPS in the twelve (12) months preceding the event giving rise to the claim. For complimentary venues that have paid no fees, HOSPOPS' total aggregate liability is capped at SGD 100.
Nothing in these Terms limits or excludes any liability that cannot be limited or excluded by applicable law, including liability for death or personal injury caused by negligence and liability for fraud.
10. Venue indemnity
The Venue will indemnify and hold HOSPOPS harmless from and against any third-party claim, loss, damage, cost, or expense (including reasonable legal fees) arising from the Venue's breach of the data warrants in clause 2 — including, for example, a claim by a staff member that their personal data was entered into the Platform without a lawful basis or without required consent, or a claim arising from inaccurate or unlawful Venue Data.
11. Changes to these Terms
We may update these Terms from time to time. When we do we will bump the version and, for material changes, give Venues reasonable notice by email or in-app notice before the change takes effect. Continued use of the Platform after that date constitutes acceptance of the updated Terms.
12. Governing law and disputes
These Terms are governed by the laws of Singapore. This choice of law does not deprive an Indonesian user of the protection of any mandatory law of Indonesia that would otherwise apply, and Indonesian users retain their rights under the PDP Law.
Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity or termination, will first be attempted to be resolved in good faith. Failing that, the dispute will be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of the SIAC for the time being in force. Alternatively, either party may bring proceedings before the courts of Singapore.
13. Language
These Terms are provided in English and Bahasa Indonesia for convenience. In case of any conflict or inconsistency, the English version prevails.
14. Contact
Questions about these Terms: [contact email placeholder].