Guest profiles built from every booking, guest voice pulled from every review, and marketing that actually knows who to talk to. All of it with staff privacy on by default.
Visit count, preferred table, allergies, birthday, tags. Built up quietly from bookings, imported cleanly from CSV, deduped by phone. The floor manager knows Ari always sits by the window without ever seeing his phone number.
Google reviews, in-app feedback, direct WhatsApp. Every voice on one screen, sentiment tagged, replies drafted by Sous when you want, sent by you always.
Loved the nasi campur. Service was warm. Bar took a while after 21:00.
Nasi campurnya juara. Pelayanannya ramah. Bar agak lama setelah jam 9 malam.
Segment by tag, by visit count, by dish ordered. Send a WhatsApp blast to the 40 wine regulars for the Tuesday tasting. See who came. Learn what worked.
Waiters see Ari, table 12, no shellfish, likes red. Owners and GMs see the phone number, the marketing consent, the full history. Guest privacy is a permission, not a checkbox, and it is on by default. That is how a venue earns marketing consent that actually stays given.
Works on its own. Better with the rhythm.