Roster on Excel, checklists on paper, warnings on paper in a drawer, invoices in a folder, closes in a WhatsApp group, payroll on a separate sheet, scorecards nobody trusts. One system replaces all of it. We sit on top of your POS — we do not replace it.
Draft the week from your real pax history; see labour % against target before you lock. Once locked, the plan is a record.
Every staff member opens My Shift and knows exactly what to do. Checklists are timestamped by the server, not a phone.
Coaching notes, warnings and follow-ups written down as they happen. Nothing lives in someone's memory or a WhatsApp DM.
One close screen: covers, revenue, tips, incidents, tomorrow's flags. Rolls straight up to the GM scorecard.
Send POs on WhatsApp where suppliers already reply. Invoice AI reads the receipt and matches it to the PO. Reorder alerts before you run out.
Recipes carry ingredient costs from purchasing, so GP is the real GP — not a number typed in once a quarter.
Count on the phone, see theoretical vs actual on the same screen. Variance is a signal, not an audit at year-end.
Owner and GM read the same numbers, sourced from the daily close and the roster lock snapshot. Exportable.
Feeds off clock-ins and the locked roster so pay runs from the same source of truth as the schedule.
Your POS is the till: it takes orders, prints receipts, splits bills, closes tables. Keep it. HOSP OPS is the operational layer around the POS — rostering, checklists, accountability, purchasing, menu costing, scorecards. Two jobs, two systems, one venue running tighter.
It's a structural point. When your tools bill per head, the bill grows every time you hire — the software gets more expensive as you grow. HOSP OPS is one flat price per venue regardless of headcount, so the gap between the two widens the more you scale. No per-seat maths, no negotiating a plan every time the roster changes.
20-minute walkthrough. Your venue, your numbers, no deck.