One operating loop across the whole venue. Staff open My Shift and know exactly what to do; managers close the night in minutes; every task, warning and clock-in is timestamped by the server, not a phone.
“The roster gets made on feel, and I find out what it cost at month end.”
“Standards hold when I'm there. They slip when I'm not.”
“When something goes wrong, nobody can tell me who was responsible for what.”
“A staff dispute lands on my desk and it's my word against theirs. Nothing signed, nothing timestamped.”
None of these are staff problems. They're systems problems. HOSP OPS is the solution.
Recent releases, described plainly. No new integrations to buy — this is inside the same app your team already opens.
Bulk-import staff, stock, checklists and menu from CSV or paste. Map your columns, preview the rows, then commit — nothing overwrites your live data until you approve it.
Raise a PO in the app, send it to the supplier over WhatsApp in one tap. A copy option is there for suppliers who prefer email. Order history for that supplier sits next to the form when you write the next one.
Set a par level per item; the system drafts an order that tops stock back up to par. Review, edit, send. Faster reorders, fewer 86s.
Ordered vs received vs invoiced is checked line-by-line. An over-invoice is held for manager approval and never moves your cost of goods unless someone signs off.
Weekly labour report and stocktake-shortfall report — visibility, not payroll or tax filing. Export to PDF and Excel, or share straight to WhatsApp for the owner or accountant.
Log a Win or a Miss on the shift; convert it into a task in one tap. Tasks stay visible only to the assignee, their managers up the chain, and leadership — not to the whole floor.
Every role has written duties — real job descriptions, not templates. Every task has a name on it. When someone needs a warning, the SP is issued in the system, co-signed by the staff member, and paired with daily self-checks — retraining on the record instead of a letter in a drawer.
Works for staff too: their warnings, their pay, their tasks are invisible to coworkers. We call the whole thing the Accountability Chain.
It's in the system, timestamped, signed. Server-time — not phone-time — --:--:--.
Clock-ins happen by QR on your premises, timestamped by the server, not by whatever a phone claims. PIN-protected with lockout after failed attempts. Buddy-punching stops being a rumour you can't prove.
Lock a roster and the plan is frozen. Every change after that writes an entry that can't be deleted: before, after, name, time. The change log ends arguments.
Contracts e-signed in the system. Warnings co-signed by the staff member, paired with documented self-checks. 1:1s end with agreements both people sign, on a snapshot frozen at meeting time.
Access is scoped by role and enforced at the database — not hidden by the interface, actually blocked. A server can't read another server's tasks, warnings or pay. The owner sees everything, including a read-only preview of what any staff member sees.
Protection isn't a feature we added. It's how the system is built.
20-minute walkthrough. Your venue, your numbers, no deck.